Monday, January 8, 2018

Blockchain & Chatbots Great Match

Internet users are fundamentally social beings. We respond to friendly computer programs particularly if they ask how we are feeling! Chatbots are engaging but there are trust issues. Enter distributed ledger technology (DLT) and it can be demonstrated if your Chatbot has a history of doing it's job right. The good job is represented by a history of safe and successful transactions. This is the marriage of Chatbots and Blockchain. The "Block" is a collection of servers, and servers coded as Chatbots may begin to shift the trust issue in a more favorable direction. In the near term I will feel lots better if the chatbot that is asking me questions represents a large well established company that has a reputation to protect. Success and failure is logged into the Chatbots public balance sheet. You can decide yourself if the bot you are conversing with is any good! What about the "Chain" part of the blockchain? The chain part establishes history. What does that get us? It might be an application of a warranty coupon that you lost in a drawer somewhere a long time ago. Just ask the chatbot to look on the blockchain where your purchase information and your warranty information are available as data storage. Since the blockchain is implemented as chatbots with a least a tiny bit of cognitive services - this all translates to "Smart Contract". Contracts become active content on the network that are easier to interact with since they seem to know what they're job is...There is definitely an application to "Education" here. Let's use student support service bots to interact with students and provide students with secure and accurate information to phones. The information they provide is stored on the blockchain by the school or the training entity.

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